Terms and conditions

 

Privacy Policy

OK Products s.r.o., located at Příkop 843/4, Zábrdovice (Brno-střed), 602 00 Brno, Czech Republic, Identification Number (IČO): 14382831, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services, specifically when purchasing oil shock absorber pumps and having them shipped internationally.

1. Data Controller

OK Products s.r.o. (IČO: 14382831) is the data controller responsible for your personal data. You can contact us regarding data protection matters at:

• Address: Příkop 843/4, Zábrdovice (Brno-střed), 602 00 Brno, Czech Republic

• Email: okproducts@outlook.com

• Phone: +420 733 102 470

• Website: www.okproducts.cz

2. Personal Data We Collect

When you place an order with OK Products s.r.o., we collect the following types of personal data:

• Identity Data: First name, last name

• Contact Data: Email address, telephone number

• Shipping Data: Delivery address

• Transaction Data: Details about products you have purchased, order history

• Payment Data: While we do not directly store credit card details (this is handled by our payment processors), we receive confirmation of payment and transaction identifiers.

3. Purposes of Processing and Legal Basis

We process your personal data for the following purposes:

• Order Fulfillment: To process and deliver your orders for oil shock absorber pumps. The legal basis for this processing is the performance of a contract (i.e., fulfilling your order).

• Customer Communication: To communicate with you regarding your orders, provide customer support, and respond to inquiries. The legal basis for this processing is both performance of a contract and our legitimate interest in providing excellent customer service.

• Legal Obligations: To comply with applicable laws and regulations, such as tax and accounting requirements. The legal basis for this processing is compliance with a legal obligation.

• Analytics (Future): In the future, we may use analytics tools like Google Analytics to analyze website traffic and improve our services. The legal basis for this will be your consent, obtained through a cookie banner.

4. Data Sharing and International Transfers

To fulfill your orders and provide our services, we share your personal data with the following categories of recipients:

• Shipping Providers: We share your name and delivery address with shipping companies (e.g., DHL, FedEx, Czech Post) to deliver your orders worldwide.

• Payment Processors: We use payment processors to securely process your payments. We do not directly store your credit card details.

• Service Providers: We may use other third-party service providers to assist us with website hosting, data analysis, and other services. We will have data processing agreements in place with these providers.

Because we ship worldwide, your personal data may be transferred to countries outside the European Economic Area (EEA). When we transfer your data outside the EEA, we will ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses: We may use Standard Contractual Clauses approved by the European Commission.

• Adequacy Decisions: Transferring data to countries with adequacy decisions from the European Commission.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• As long as you maintain an active account with us.

• As needed to provide you services.

• As necessary to comply with our legal obligations (e.g., tax and accounting requirements), resolve disputes, and enforce our agreements.

Even if your data remains in our system, we implement measures to minimize its processing and ensure it's securely stored.

6. Your Rights

You have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.

• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

• Right to Erasure: You have the right to request that we erase your personal data under certain circumstances.

• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

• Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including processing for direct marketing purposes.

• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us using the contact details provided above.

7. Cookies

We may use cookies and similar technologies on our website. You can manage your cookie preferences through our cookie banner.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website.

9. Supervisory Authority

You have the right to lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů) in the Czech Republic if you believe that we have infringed your data protection rights.

 

Effective Date: March 21, 2025